|When you first contact us, we’ll answer any questions you may have. If you’re interested in working with us, we’ll then ask you a few questions about your community to get a sense of your needs.|
|A Brief Questionnaire|
|Once you become a customer, we’ll send you a brief questionnaire asking you about the legal name of your community, its common name, its physical (and mappable) address, your property manager’s name and contact information, and your community’s domain name if there is one.
Next you’ll describe your property, its amenities, staff, and any special services available to residents.
|Domain Name Acquisition|
|If your community doesn’t have a domain name, we’ll help you get one. Once we find one you like, you can choose to purchase it and, later, pay for renewals; or we can purchase and manage the domain for you, with our written assurance that we’ll transfer it back to you at no charge (except for any transfer fees required by your registrar), should you ever choose to cancel our service.|
|Once we receive your completed questionnaire, we’ll activate your new website and pre-populate it with some content. Some of this content, such as your local utilities, we’ll take from what you provided in your questionnaire. We can also take select content from your existing site, if there is one, or from the developer’s site if it’s still up.
Next, we’ll schedule a 30 to 60-minute phone call to train you on the content management system. We’ll show you how to upload your own content; how to edit permissions for modules, folders, documents and photos; how to use the Newsboard, and more.
To help you get the most out of your website, we regularly offer complimentary webinars on a variety of topics, and one-on-one help is always available at no extra charge either. We even have help documents built into the content management control panels, and helpful videos.
|Once you know how to use the system, you’ll want to upload all your legal and non-changing informational documents such as your CC&Rs or Rules & Regulations, as well as your current and past meeting minutes and newsletters. We will even provide you with a content planning guide to help you decide on and collect content for the website.
Don’t worry if you don’t yet have this content in digital form. Just mail us the hard copy. We’ll scan, convert and upload it for you in PDF format at no extra charge. If you have other documents that need to be converted, we’ll handle those for a nominal charge.
|While you’re working on uploading content, we’ll be custom-designing your Website. If you sent us photos of your community earlier, we’ll work with those. If you don’t have photos, or don’t want to display your actual property on the site, we’ll speak with you about options, such as using stock photography, neighborhood photography, or graphic art.|
|Announcing Your Site|
|Just before you launch, you may want a little help with announcing the Website to your community. Just let us know if you do. We’ll customize announcement materials for you that you can either print out and distribute, or send by email. If you like, we’ll also talk about ordering customizable items like refrigerator magnets that remind members of the new URL.|
|If necessary, following launch we’ll stay in touch with you by phone or email or both until you become fully acclimated to the system. We’ll also monitor your use of the Website and call you if we see that you’re doing something incorrectly or not taking advantage of certain features.
Most likely, it will be smooth sailing from there on out; but if there is anything you need at any time, just let us know. We’re only a phone call or email away, and we’ll love hearing from you.